Frequently Asked Questions
How do I access my patient portal?
Please click on below link to get access of client portal.
Do you take insurance?
I don’t accept insurance, however I can provide you with a Superbill at the end of every month for you to submit to your insurance if you have out-of-network benefits. I do not work directly with insurance.
Can you send my insurance a bill if I have out-of-network benefits?
I can provide you with what’s called a Superbill to submit to your insurance.
If you are not sure if you have out-of-network benefits first call your insurance company. Tell them you want to see a behavioral health clinician out-of-network. Ask if you have out of network benefits.
If you do, ask what your out-of-network deductible is. As an example, let’s say it’s $1,000. That means you will have to pay $1000 out of pocket before your out-of-network benefits from your insurance kick in.
Also ask what percentage they pay once you have met your out-of-network deductible. If it’s 80%, for example, insurance will pay $200 of a $250 appointment.
If you do not have out-of-network benefits, check with your employer (or the person whose name the insurance is under) and see if you have a health savings account (HSA), health reimbursement account (HRA) or a flexible spending account (FSA). These accounts are pre-tax money that is taken out every paycheck that can be used for healthcare. Some employers contribute to these accounts as well.
What payments do you accept?
- Credit cards
- HSA (Health Savings Accounts)
- FSA (Flexible Spending Accounts)
I use a HIPAA-compliant, secure processing service called Ivy Pay. This service keeps the card you choose on file. You’ll be charged your session fee at the start of your scheduled appointment.
Why do you only accept out-of-pocket pay?
There are many benefits to paying out-of-pocket for mental health services. As a private pay client, you don’t have to worry about:
- Insurance denying services or limiting the number of sessions
- Getting a referral from a medical provider before starting services
- Having to fit a diagnosis or label which allows your sessions to focus on what you need at present to achieve your goals
Additionally, you’ll have increased privacy protection since you won’t need to report information on your treatment to your insurance company.
What are your office hours?
I schedule appointments on:
- Mondays from 9:00am to 3:00pm Eastern Time
- Tuesdays from 9:00am to 3:00pm Eastern Time
- Wednesdays from 9:00am to 3:00pm Eastern Time
How do I make an appointment with you?
For new clients, please first complete my online Contact Form. Next, we will schedule a free 15-minute phone consultation call to ensure we are a good fit and answer any initial questions you may have about my services. If you decide to work with me, we will discuss the next steps and set up your first appointment.
What is your policy for missed appointments and cancellations?
I provide text and email reminders to assist you, and I also encourage you to set up your own reminder systems to make your therapy appointments a priority.
Where are you located?
My in-person sessions are at 1895 Centre St, Suite 201 “The Healing Space” in West Roxbury, Massachusetts.
What if I have additional questions?
What are your Privacy Practices?
What is the No Surprise Act?
Under the No Surprise Act (H.R. 133) you have the right to a Good Faith Estimate. This estimate explains the expected cost of non-emergency services when not using insurance.
What is your Covid-19 Screening Tool?
Please complete this form before attending in-person sessions: Covid-19 Self Screen Questionnaire
(Private pay only)
|First Session Intake
|Ongoing Individual Sessions
|Extended Individual Sessions